We want you to be happy and satisfied with your purchase from Bariatric Lifestyle Foods. We will gladly fix any order that was incorrect, missing items, or accept your original order for return if the return is a result of our error. Any claims or returns must be made no later than 10 Days after the items have been delivered.
If you do not receive your package because it is lost in transit, you have up to 30 days to contact us in order for us to help locate the package. If we are not notified within that time frame, we will not be able to assist you in locating the package.
Unopened products can be returned for a full refund as long as the packages aren’t damaged. You can expect a refund in the same form of payment originally used for purchase, or as store credit, usually within 1 to 3 business days of our receiving your return. If the refund is due to a shipping error by us, then we will refund your shipping charges for returning the items to us. If your return is not due to our error, we will deduct the return shipping costs of your order from your refund amount.
If you decide that you do not like the taste of a product after trying it, you may return the product if there is only one bar or packet missing from the box. We will refund you the price of the product in the form of a store credit. You are responsible for shipping the products back to us.
Vitamins and supplements are not returnable once they are opened. You can call us at (919) 263-1450, or email us at [email protected] for our shipping return information.
During summer months we are NOT responsible for the melting of chocolate products while in transit. We pack as well as possible to prevent melting, but once your order leaves our premises, the weather is out of our control.
We do not accept returns or issue credits on protein bars or any chocolate product because package contents have been left on your porch or outside in the heat. If your order contained bars with coatings that have been in the heat – unpack carton contents, and without touching or handling the individual bars, place boxes in your refrigerator for about an hour. They will re-harden and suffer no loss of nutrition. They may suffer some cosmetic changes but they will still be delicious.